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Privacy Policy & Data Protection

Your privacy matters. Learn how we collect, use, and protect your personal information in compliance with UK data protection laws.

Read Policy Your Rights

Introduction

This Privacy Policy explains how Luckyroar Ltd ("we", "our", or "us") collects, uses, shares, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all visitors, users, and others who access or use our services.

Our Commitment to You:

  • We will be transparent about the data we collect and why we need it
  • We will protect your data using industry-standard security measures
  • We will respect your rights and provide easy ways to exercise them
  • We will never sell your personal data to third parties

Information We Collect

Personal Information

Information you provide directly when creating an account or contacting us:

  • • Full name and username
  • • Email address and phone number
  • • Date of birth (for age verification)
  • • Postal address (if required)
  • • Payment information (processed securely by payment providers)
  • • Identity verification documents (when required by law)

Technical Information

Information collected automatically when you visit our website:

  • • IP address and geolocation data
  • • Browser type and version
  • • Device information (type, operating system, unique identifiers)
  • • Time zone settings and location
  • • Browser plug-in types and versions
  • • Operating system and platform

Usage Information

Information about how you interact with our services:

  • • Pages visited and content viewed
  • • Games played and duration
  • • Clickstream data and navigation patterns
  • • Search queries on our platform
  • • Referral sources
  • • Exit pages and bounce rates

How We Use Your Data

We use your personal data for various purposes, all aimed at providing you with the best possible service while maintaining your privacy and security.

1. Service Provision

  • • Process your registration and manage your account
  • • Provide access to our gaming platform and features
  • • Process transactions and send transaction notifications
  • • Provide customer support and respond to inquiries

2. Legal and Regulatory Compliance

  • • Verify your age and identity as required by gambling regulations
  • • Comply with anti-money laundering (AML) requirements
  • • Detect and prevent fraud, cheating, and criminal activity
  • • Maintain records as required by law

3. Marketing and Communications

  • • Send promotional offers and bonuses (with your consent)
  • • Inform you about new games and features
  • • Send service-related notifications and updates
  • • Conduct surveys and gather feedback

4. Platform Improvement

  • • Analyze usage patterns to improve user experience
  • • Develop new features and services
  • • Personalize content and recommendations
  • • Conduct research and analytics

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with certain third parties in specific circumstances:

Service Providers

Trusted third parties who help us operate our platform:

  • • Payment processors for secure transactions
  • • Cloud hosting and IT infrastructure providers
  • • Customer support software providers
  • • Analytics and performance monitoring services
  • • Email service providers

Legal Requirements

We may disclose data when legally required:

  • • To comply with court orders or legal processes
  • • To regulatory bodies including the UK Gambling Commission
  • • To law enforcement agencies for criminal investigations
  • • To protect our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner, subject to the same privacy protections.

Data Processing Agreements

All third parties who process data on our behalf are required to sign data processing agreements ensuring they maintain the same level of data protection as we do.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Technical Measures

  • • SSL/TLS encryption for data transmission
  • • Encrypted storage of sensitive information
  • • Regular security audits and penetration testing
  • • Firewalls and intrusion detection systems
  • • Regular software updates and patches

Organizational Measures

  • • Access controls and authentication
  • • Staff training on data protection
  • • Confidentiality agreements
  • • Regular risk assessments
  • • Incident response procedures

Your Role in Security

While we implement robust security measures, you also play a crucial role. Keep your login credentials secure, use strong passwords, and notify us immediately of any suspected unauthorized access to your account.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

Retention Periods

  • Active Accounts: Data retained for the duration of your relationship with us
  • Closed Accounts: Essential data retained for 6 years after closure for legal compliance
  • Financial Records: 6 years as required by UK tax laws
  • Self-Exclusion Records: Minimum 7 years as per regulatory requirements

Data Deletion

When retention periods expire, we securely delete or anonymize your personal data using industry-standard methods that prevent recovery.

Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights.

Right to Access

Request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

Request correction of inaccurate personal data or completion of incomplete data we hold about you.

Right to Erasure

Request deletion of your personal data in certain circumstances, also known as the "right to be forgotten".

Right to Restrict

Request restriction of processing your personal data in certain circumstances.

Right to Portability

Receive your personal data in a structured, commonly used format and transfer it to another controller.

Right to Object

Object to processing of your personal data for direct marketing or based on legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

  • Email: dpo@luckyroar.com
  • Phone: 0800 123 4567
  • Response time: Within 30 days

Complaints

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Children's Privacy

Age Restriction

Our services are strictly for individuals aged 18 and over. We do not knowingly collect, use, or share personal information from anyone under 18 years of age.

Age Verification Measures

  • • Mandatory age declaration during registration
  • • Identity verification checks
  • • Third-party age verification services
  • • Regular audits of our age verification processes

If we discover that we have inadvertently collected personal data from someone under 18, we will immediately delete that information and close any associated accounts. If you believe we have information from or about a child under 18, please contact us immediately.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Transfer Safeguards

  • Adequacy Decisions: We prioritize transfers to countries deemed adequate by the UK government
  • Standard Contractual Clauses: We use UK-approved contract terms for transfers to other countries
  • Technical Measures: All international transfers are encrypted and secured

You can request more information about the specific safeguards we use for international transfers by contacting our Data Protection Officer.

Have Questions About Your Privacy?

We're here to help. Contact our Data Protection Officer or support team for any privacy-related concerns.

Contact DPO